Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: October 10, 2025

Privacy Policy

Company: Nexel Labs LLC ("we," "our," "us")
Trademark: Nexel Automationā„¢

1. Information We Collect

We collect the following information through our contact forms, advertisements, and automated workflows:

  • Name
  • Phone Number
  • Email Address
  • Company Name
  • Message or Inquiry Details
  • Advertising and engagement data (e.g., which ads you clicked, pages visited)

2. How We Use Your Information

We use this information to:

  • Respond to your inquiries and provide requested Services
  • Send you updates, promotions, and educational content
  • Automate follow-ups and appointment reminders via GoHighLevel workflows
  • Improve our advertising and remarketing campaigns
  • Comply with legal obligations and prevent fraud

3. SMS and Email Communications

By providing your phone number and email address, you consent to receive communications from Nexel Labs LLC related to your inquiries, our Services, and promotions.

  • Opt Out: You may unsubscribe from emails using the "unsubscribe" link or stop texts by replying "STOP."
  • HELP: For help, reply "HELP" or email support@nexelautomation.com.
  • Message/data rates may apply.
  • We honor all opt-outs immediately.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your data only with:

  • Service providers (e.g., GoHighLevel, Meta Ads Manager, email service providers) who process data on our behalf under strict confidentiality agreements
  • Legal requirements when necessary to comply with law or protect our rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic and improve advertising performance. You can control cookie settings through your browser or ad preferences.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes above or as required by law. Opt-out and consent records are stored to ensure compliance with A2P and TCPA rules.

7. Data Security

We employ reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. However, no system is 100% secure.

8. Children's Privacy

Our website and Services are not directed to individuals under 13 years of age, and we do not knowingly collect data from children.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, update, or delete your information. To exercise these rights, contact support@nexelautomation.com.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at nexelautomation.com/privacy with an updated effective date.

11. Contact Us

For privacy-related questions or requests, please contact:
šŸ“§ support@nexelautomation.com

šŸŒ Based in New Jersey, United States
(Mailing address available upon request.)