Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: April 30, 2026

Privacy Policy

Company: Nexel Labs LLC ("we," "our," "us")
Trademark: Nexel Automationā„¢
Website: https://nexelautomation.com

1. Information We Collect

We collect the following information through our contact forms, advertisements, and automated workflows:

  • Name
  • Phone Number
  • Email Address
  • Company Name
  • Message or Inquiry Details
  • Advertising and engagement data (e.g., which ads you clicked, pages visited)
  • Connected advertising platform data you authorize us to access, including Meta (Facebook) Ads account identifiers and performance metrics such as spend, impressions, clicks, leads, and campaign/ad set reporting data

2. How We Use Your Information

We use this information to:

  • Respond to your inquiries and provide requested Services
  • Send you updates, promotions, and educational content
  • Automate follow-ups and appointment reminders via GoHighLevel workflows
  • Improve our advertising and remarketing campaigns
  • Retrieve and display your authorized ad spend data to calculate and report key metrics such as Customer Acquisition Cost (CAC), Cost Per Lead (CPL), and total ad spend across selected date ranges in our app
  • Comply with legal obligations and prevent fraud

3. Meta (Facebook) Ads Data Access

If you choose to connect your Meta Ads account, we access data via Meta-authorized APIs only after your explicit authorization. We use this data solely to provide reporting and analytics features you request, including CAC, CPL, and ad spend trend reporting by time period.

  • We request only the permissions needed to read ad account and performance data for analytics purposes.
  • We do not publish ads, modify campaigns, or process payments from your Meta account through this connection.
  • You can revoke access at any time through your Meta account settings or by contacting us.

4. SMS and Email Communications

By providing your phone number and email address, you consent to receive communications from Nexel Labs LLC related to your inquiries, our Services, and promotions.

  • Opt Out: You may unsubscribe from emails using the "unsubscribe" link or stop texts by replying "STOP."
  • HELP: For help, reply "HELP" or email support@nexelautomation.com.
  • Message/data rates may apply.
  • We honor all opt-outs immediately.

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your data only with:

  • Service providers (e.g., GoHighLevel, Meta Ads Manager, email service providers) who process data on our behalf under strict confidentiality agreements
  • Platform integrations you authorize (such as Meta) to retrieve your advertising performance data for in-app analytics
  • Legal requirements when necessary to comply with law or protect our rights

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic and improve advertising performance. You can control cookie settings through your browser or ad preferences.

7. Data Retention

We retain personal information and connected ad platform data for as long as needed to provide requested Services, fulfill analytics/reporting purposes, or as required by law. Opt-out and consent records are stored to ensure compliance with A2P and TCPA rules. When access is revoked, we stop new data retrieval and delete or de-identify stored data in accordance with our retention obligations.

8. Data Security

We employ reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. However, no system is 100% secure.

9. Children's Privacy

Our website and Services are not directed to individuals under 13 years of age, and we do not knowingly collect data from children.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, update, disconnect integrations, or delete your information. To exercise these rights, contact support@nexelautomation.com.

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at nexelautomation.com/privacy with an updated effective date.

12. Contact Us

For privacy-related questions or requests, please contact:
šŸ“§ support@nexelautomation.com

šŸŒ Based in New Jersey, United States
(Mailing address available upon request.)